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NMG is a leading digital media agency. We are growing at great speed and are seeking talented and motivated individuals to join our team across a range of teams. Want to learn, grow and make a splash in the industry? Find out how we help people, talent and teams drive their passions.
Vacancies
Narwhal Media Group (NMG) is a leading digital transformation provider based in Bristol. We are seeking an enthusiastic and motivated Account Manager to join our team and take care of our valued lead generation customers once they have been onboarded by our fantastic sales team.
If you are a skilled communicator, possess strong relationship management abilities, and have impeccable organisational skills, then we’d love to hear from you!
ESSENTIAL SKILLS
- Minimum of 1 year of experience in account management or customer relations.
- Strong interpersonal and communication skills to effectively engage with customers and internal teams.
- Excellent organisational and multitasking abilities to manage multiple customer accounts simultaneously.
- Proven track record of delivering exceptional customer service and achieving customer
satisfaction. - Analytical mindset with the ability to interpret customer data and make data-driven decisions.
- Self-motivated and goal-oriented, with a passion for exceeding targets and driving customer
success. - Familiarity with CRM software and customer support tools is preferred.
- Knowledge of industry regulations and best practices, including data privacy guidelines, is a plus.
KEY RESPONSIBILITIES
- Build and maintain strong relationships with customers, ensuring their needs are met and
their expectations are exceeded.
- Act as the main point of contact for customers, addressing their queries and providing timely and effective solutions.
- Monitor customer satisfaction and identify opportunities to enhance their experience with our products and services.
- Collaborate with internal teams to ensure smooth implementation and delivery of customer projects.
- Proactively identify upsell and cross-sell opportunities to drive revenue growth.
- Conduct regular account reviews to evaluate customer performance and identify areas for
improvement. - Provide regular reports and insights to internal stakeholders on customer activity, trends, and feedback.
- Stay up-to-date with industry trends and competitor activities to identify new opportunities and strategies for customer success.
- Ensure compliance with industry regulations and best practices, including data privacy
guidelines.
BENEFITS
- Competitive remuneration package in line with industry benchmarking.
- The opportunity to work for an ambitious company with a national client base
- Collaborative and knowledgeable team members to work alongside.
- Fun events, seasonal parties, and a modern office space conveniently located just off Park
Street in Bristol. - Access to the office gym, including regular yoga and mindfulness sessions.
- Option to join private medical and cash plans for everyday health needs.
- Individual training budgets to support your professional development.
- ‘Life leave’ day to be taken when it suits you.
- 25 days of annual leave plus bank holidays (33 total).
- Enhanced company pension contributions to match employee contributions (5%).
- Flexible remote work arrangement for two days per week.
We are currently looking for experienced Business Development Executives to join the team. You will be working within a growing sales team within the digital marketing sector.
In order to drive growth, we are looking for a highly motivated and ambitious Business Development Executive. We are offering a competitive salary with an uncapped commission.
This role involves engaging with warm prospects, calling potential clients with the aim of obtaining new sales. This would suit a highly driven, ambitious sales individual who thrives on exceeding targets and is keen to grow and develop alongside the business.
This is a great opportunity to join a fast paced, growing business
ESSENTIAL SKILLS
- Experience of cold calling B2B
- Good communication skills both spoken and written
- Excellent rapport building skills
- Determination to succeed and make the most of every sales call
- Ability to work alone both by managing your own time and workload
- Computer literate
KEY RESPONSIBILITIES
- Engage with new prospects
- Sit booked appointments and close deals
- Outbound calling potential companies/clients
- Travel to meet new and existing clients and grow relationships
- Proactively following up leads / emails / call backs
- Use internal systems to keep accurate notes / tasks and status of each lead
- Follow company procedure in respect of prospects and daily planning
- Follow up on any prearranged telephone appointments
- Ensure pipeline is up-to-date and leads are converted in a timely and professional
manner
BENEFITS
- Industry-benchmarked remuneration package.
- The opportunity to work for an ambitious company with a national client base
- Collaborative and knowledgeable team members to work alongside.
- Fun events, seasonal parties, and a modern office space conveniently located just off Park
Street in Bristol. - Access to the office gym, including regular yoga and mindfulness sessions.
- Option to join private medical and cash plans for everyday health needs.
- Individual training budgets to support your professional development.
- ‘Life leave’ day to be taken when it suits you.
- 25 days of annual leave plus bank holidays (33 total).
- Enhanced company pension contributions to match employee contributions (5%).
- Flexible remote work arrangement for two days per week.
We are looking for a knowledgeable, strategic and creative thinking individual who is passionate about digital marketing, specifically Google Ads. The successful candidate will be someone who is keen to share their experience, has a desire to strive for results and loves to question everything. An analytical mindset and a creative flair are a must for this role, along with the ability to make data-informed decisions.
The overall purpose of this role is to support the paid delivery team in implementing Google Ads strategy for lead generation campaigns. You will also be responsible for setting up, optimising and monitoring campaigns with assistance from senior colleagues.
The role will drive PPC performance through the day-to-day management and effective implementation of best-in-class strategy.
ESSENTIAL SKILLS
- Google Ads Manager with 2-3+ years of experience
- Google Ads Accredited
- Proven and successful track record of Google Ads marketing
- Able to analyse data and produce meaningful reports for colleagues and clients
- Ability to work with the wider team to ensure the maximum ROI is delivered with every campaign
- Ability to take feedback on board, offer and implement solutions
- A degree or background in Data Analytics is preferred but not essential
- Some experience of alternative ad plantforms like Meta, TikTok and LinkedIn Ads preferred but not essential
KEY RESPONSIBILITIES
- Effectively set up and manage Google Ads campaigns to drive business value to our lead generation clients, demonstrated through success criteria
- Communicate results in a practical and solution-oriented way to achieve a high degree of long-term client satisfaction. Measure and report on campaign effectiveness and return on investment
- A proactive approach to continuous learning and development; keeping up to date with the latest emerging tools and how this affects campaigns
- Reporting as required to Group MD
BENEFITS
- Industry-benchmarked remuneration
- Individual training budgets
- ‘Life leave’ day to be taken when it suits you
- 25 days annual leave plus bank holidays (33 total)
- Option to join private medical and cash plan towards everyday costs such as dentist check-
ups and opticians appointments - Access to the office gym, including regular yoga and mindfulness sessions
- Enhanced company pension contributions (to match 5% employee contributions)
- Option to work remotely two days per week
- Working in a fast-growing company with international clients and best-in-class products
- Working with a committed and knowledgeable team
- Exposure to cutting-edge industry knowledge and fast-paced business evolution
- Fun events, seasonal parties and great office space just off Park Street in Bristol.